FREQUENTLY ASKED QUESTIONS ESTEBAN RIVAS
FREQUENTLY ASKED QUESTIONS ABOUT RENTAL COACHES, BUSES or MINIBUSES WITH ESTEBAN RIVAS
Our fleet of buses, minibuses and minibuses has vehicles with between 7 and 55 seats, which allows us to adapt to any need. In the table below you can find details of the seating capacity and equipment of our buses, minibuses, minibuses, chauffeur-driven cars and minivans.
Table of equipment by places and categories
|buses, minibuses and minibuses||standard||8 to 32||·||·||·||·||·||·||·|
|33 to 50||·||·||·||·||·||·||·||·|
|51 to 55||·||·||·||·||·||·||·||·||·|
|chauffeur-driven cars and minivans||Mercedes-Benz, series:
E, S, VIANO y V.
Yes, all seats in our vehicles are fitted with seat belts.
Yes, we have vehicles adapted for access by persons with reduced mobility.
Yes, our flexibility is maximum. Contact us and we will advise you on how to set up the route in the most economical and efficient way.
If the other passengers agree, it is possible to transport pets on the bus or minibus, but they must travel in a carrier.
Hand luggage may be carried on board, but for safety reasons it must be stowed under the front seat or in the compartment above the front seat. All other luggage must be carried in the luggage compartment of the bus.
Yes, for the correct identification of the reserved bus, you will find a personalised sign on the windscreen with the name of the reservation or the logo provided. We also offer the possibility of advertising your brand or event on our buses.
The price of the offer includes transfer by coach/minibus with all fuel, parking and toll costs.
The well-being and health of passengers is our priority, which is why our vehicles are sanitised as a matter of protocol after each service. However, the arrival of COVID-19 makes it necessary to implement additional and complementary measures, consisting of paying special attention to the sanitisation of surfaces that may favour the transmission of the virus: handles, backrests, armrests, windows, etc. This action is carried out at the end of each transport service and, at the end of the working day, the vehicle is subjected to a complete disinfection by ozone.
FREQUENTLY ASKED QUESTIONS ABOUT VAN HIRE WITH ESTEBAN RIVAS
To rent a van with Esteban Rivas you only need to meet a few requirements:
- Have a valid and valid driving licence type B.
- Present DNI, NIE or passport for driver identification.
- Deposit a deposit, the amount of which depends on the vehicle and the contracting conditions.
- Be over 22 years of age and have held your driving licence for at least 2 years.
The driving licence required for rental shall be a valid driving licence type B, issued for at least 24 months.
No, at Esteban Rivas we do not require a credit card to formalise the rental contract. The only requirement is the deposit of a deposit by credit or debit card. The amount of the deposit will depend on the vehicle and the rental conditions.
No, the debit/credit card must be in the name of the person who physically picks up the vehicle, i.e. the person who signs the rental contract as the main driver.
On the reverse side of the contract, all the conditions relating to the rules of use of the vehicle, rental costs, insurance conditions, action in the event of an accident, repairs and maintenance, replacement conditions and transport rules are listed and explained.
Yes, all vehicles require liability insurance. In this case, the insurance is included in the rental contract.
Yes, provided that all drivers are present at the time of collection of the vehicle and are included in the rental contract as additional drivers. Additional drivers must meet the same age and licence requirements as the main driver.
Up to 2 additional drivers may be included, provided they are present at the agency at the time of collection of the vehicle and meet the same age and licence requirements as the main driver.
At any of our branches in Fuenlabrada and Getafe. Returning the vehicle to a location other than the pick-up location may incur an additional cost.
The date and time of collection and return will be indicated at the time of booking, the latter will be corroborated at the time of collection of the vehicle. Any variation of the commitment must be requested sufficiently in advance. In the event that the return of the vehicle is more than 2 hours later than the scheduled time, the customer will be charged an additional day's rental.
The tank of the van shall be full at the time of collection of the vehicle, and shall be full at the time of its return. Otherwise, the vehicle will be refuelled at our facilities and the customer will be charged for it, with the surcharge stipulated in the General Rental Conditions.
No, the price of renting a vehicle does not include fuel. The vehicle is delivered to the customer with a full tank of fuel and must be returned in the same condition. If it is not possible to refuel the vehicle before returning it, in addition to the cost of the missing fuel, the customer will be charged the surcharge stipulated in the General Rental Conditions.
The volume in m3 varies from 13 to 21m3, depending on the model of the rented van. In the table below you can find the specific characteristics of the capacity of our vans and vans. We have vans with hatch for easy loading and unloading of the vehicle.
|volumen | m3||13||21||21|
|depósito | litros||110||110||110|
|potencia | cv||96||120||120|
|potencia | cilindrada||2.299||2.299||2.299|
|carga últil | kg||1.264||750||750|
The payload of each van varies between 750 and 1.264kg, depending on the model of vehicle chosen. If you need to transport a larger load or need help with the move, you can contact our removal and delivery service, we offer fast, economical, flexible and tailor-made deliveries, as well as groupage.
Yes, the client is authorised to drive in all the countries mentioned in the corresponding section of the rental contract. In any case, it is necessary to inform Esteban Rivas of the intention to travel to a foreign country at the time of booking the vehicle in order to obtain the International Green Card.
Citizens from a foreign country that is not a member of the European Union can only rent a van if they have a valid international driving licence and meet the age and licensing requirements.
The mileage included varies depending on the tariff contracted. There are rates that include from 100 km per day to unlimited mileage.
Any damage found at the time of return of a vehicle shall be assessed on the basis of an estimate at the time of return or on the basis of a repair invoice. The customer or the authorised driver may request that a counter-assessment be carried out at his own expense, but this may only be carried out on the basis of the elements used to carry out the assessment. Immobilisation of the vehicle for this purpose is excluded, unless the customer or authorised driver bears the costs of immobilisation, which shall amount to the minimum price of the vehicle rental, according to the tariff in force and the duration of the immobilisation.
The safety and health of its customers is a priority for Esteban Rivas, which is why we carefully and constantly monitor the information provided by the Ministry of Health to help reduce the spread of COVID-19. We have also reinforced our regular vehicle and branch cleaning procedures with certified products, reinforcing the sanitisation processes of all vehicles before the start of each rental. Particular attention is paid to the steering wheel, brake, gear, light and wiper levers, handgrips (interior/exterior), cup holders, dashboard and in-vehicle entertainment controls. In the branches we use partition panels and distance markers on the floor in compliance with social distancing protocols, as well as ensuring the availability of hand sanitisers for customers. To contain the spread of infection, we have sensitised our staff to follow Ministry of Health instructions, starting with the regular use of face masks and hand sanitiser.